Fulfillment: 1-3 business days.
Shipping: they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

*You can contact our customer support service at any time of the day to clarify the status of your order.

For more detailed information, please visit the Shipping Information page.

• Any claims for incorrectly printed/damaged/defective items must be submitted within 30 days of receiving the item. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date (excluding holidays).

• If your order is returned due to carrier error or incorrect address, we will offer to resend the order.

• If the item arrives damaged or defective, you may request a replacement or refund within 30 days of the item being delivered. *Photo evidence may be required.

• Claims for undelivered orders must be submitted within 30 days of the estimated delivery date (excluding holidays).

• If you request a refund, we can refund you via one of the following methods (*your choice):
1). Your e-wallet (funds in the account)
2). PayPal – when paying for an order via PayPal.
3). To your Cryptocurrency wallet (priority: USDC stablecoin).

• You can quickly request a refund directly from your account dashboard.
Refund terms: no later than 30 calendar days after the estimated or actual delivery date.
*Depending on your credit card issuer and the merchant, refunds typically take between five and 14 business days to process.

You can read a detailed description on our Refund and Returns Policy page.

Please contact our customer service as soon as possible via the Contact form on the right or via the live chat at the bottom of the page on the left (available on PC only). Let us know your order number and new address. We may be able to help you.

You can track the status of your order directly from your account, and you will also receive notifications about order status changes to your email.

To get customer support you can contact us in any of the following ways:
1). Via the Contact form on the right
2). Multi-channel online chat (button at the bottom left). *Not available on smartphone.
3). For physical correspondence, please use our address:
Office 6755, 182-184 High Street North, East Ham, London
E6 2JA. UK
E-MAXIM LTD
4). To contact the company director, use the Session messenger. ID:

05bde99bf82d581f4ffd8959a5f6b9751b20c27e9a626a94b11a0bdf0ec2d21015

*Our response time is no later than 1-2 days.

Yes, you can order a sample of any product from us, the price of which does not exceed $60 (*price before discount is applied). To order a sample of the product you are interested in, use the button located at the bottom right of each product page.

After the modal window opens, read the instructions carefully, and then fill out the Sample Request Form. For each product sample, we have set a symbolic price of $3 + shipping costs.

After we receive your request, we will publish an additional button for you to place an order on the page of the product you requested within 1-2 days.

*This feature is only available to registered and logged in users.

We ship products to most countries in the world, except for countries under US and EU sanctions. We also temporarily do not ship to Ukraine.
Here you can get additional information on your request.

We will determine the nearest supplier, depending on your delivery address and whether they have the product you need: be it in the US, Canada, Europe or Australia.

Your items will be shipped in one package if they are from the same supplier. If the suppliers are different, your products will be in different packages. We will notify you in advance.

All information about our Promotions and earning points for purchases and actions is published on the All Promotions page. *Please note that some discounts and earning points are only available to registered and logged in users.

Yes, you can purchase any product from us from $24 (price after discount calculation) in interest-free monthly installments. The term is from two months or more. To do this, you need to select the appropriate payment method when placing an order (*Pay in installments).

Then you will be redirected to a secure page to complete the order. It is safe, the first payment in two days, your full control over your monthly payments.