Customer Help

Fulfillment: 1-3 business days.
Shipping: they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

*You can contact our customer support service at any time of the day to clarify the status of your order.

For more detailed information, please visit the Shipping Information page.

Go to the My Account page and fill out a simple registration form. At the top of the form, you will also see a summary of the main benefits of creating your account in our online store.
After entering your valid email in the required field and activating, you will receive a message with an automatically generated password, which you can later change.
*We strongly recommend activating two-factor authentication for additional protection of your account.

Please contact our customer service as soon as possible via the Contact form on the right or via the live chat at the bottom of the page on the left (available on PC only). Let us know your order number and new address. We may be able to help you.

You can track the status of your order directly from your account, and you will also receive notifications about order status changes to your email.

Yes. When you, as a buyer, make a payment by card, purchasing a product, you place your trust in us. In turn, we, as a merchant and processing online transactions, assume a legal obligation to securely process and store customer credit card information to prevent data leakage and minimize the risk of fraud.

Having a credit card on file refers to the standard practice of a company that stores customer credit card information in its payment system. This information usually includes the card number, expiration date and the name of the cardholder. This setting allows transactions to be carried out faster and easier.

We, the online store E-MAXIM US and the management company E-MAXIM LTD, are responsible for protecting this confidential information from unauthorized access and compliance with data protection rules.

We comply with all security requirements compliant with the PCI DSS standard and ensure data encryption.

What payment card information we do not store:

• PIN code (even if encrypted)
• CVV/CVC security code
• Full magnetic stripe data or equivalent EMV chip data

Sales tax or VAT is initially included in the price of products placed on the showcase of our online store.

We ship products to most countries in the world, except for countries under US and EU sanctions. We also temporarily do not ship to Ukraine.
Here you can get additional information on your request.

We will determine the nearest supplier, depending on your delivery address and whether they have the product you need: be it in the US, Canada, Europe or Australia.

Your items will be shipped in one package if they are from the same supplier. If the suppliers are different, your products will be in different packages. We will notify you in advance.